RETURNS & EXCHANGE MATTERS
EXCHANGE OF PRODUCTS / SIZE
We sincerely apologise, as of 18 June 2020, we strictly do not perform any concurrent exchange for all orders.
All exchange must be submitted via the Returns & Exchange Request Form online.
Once the request has been approved by us, you’ll receive instructions via email to mail the item back to us via a trackable mode of postage. Thereafter, you’ll receive a store credit refund via your E-Wallet in which you may purchase the correct item of your choice.
CONDITIONS TO QUALIFY FOR RETURN:
- Returns and Exchanges can only be made for regular priced purchases only and must be made through WWW.SHOPSUPERGURL.COM.
- Discounts & E-Money were not used in the order.
- Defected products received (e.g holes, missing parts, faulty stitching and discoloration, stains)
- Wrong products received.
- Wrong size received.
WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING
- Orders purchased with discount codes / store credits
- Sale & Discounted Items
- Items that have been deliberately damaged
- Items that have become defective after washing/ironing or mishandling
We sincerely apologise for any incorrect or defective items received.
Please email us at firstname.lastname@example.org within 7 working days, from the date of delivery, with snapshots, together with your order ID for verification purposes, or via our Returns Form that can be found when you log into your SuperGurl account.
You will then have an additional 7 working days, to send the item back to us, only when your return request has been approved. All returns for incorrect/defected item(s) must be in its original condition received, unscented, unworn, unwashed, unaltered, all tags intact.
We regret to inform that we will not be able to accept any return/exchange of the defective item if we are not notified within the stipulated time frame. Any forms of wear and tear or damage caused to the product after wearing/washing will not be considered a defect and will not be liable for any returns, exchange or refunds.
All postage fees incurred for the exchange will be reimbursed to you in the form of e-money only.
Do note that refunds will only be processed once your Return Parcel has reached us.
SUPERGURL does not provide any form of cash refunds.
All refunds will be issued via store credits, into your e-wallet in your SUPERGURL account.
How do I return my items to SuperGurl?
All return mails MUST be sent back to us via a trackable delivery mode within the next 7 days of approval.
(e.g. Singpost’ Registered mail/Singpost’ Smartpac delivery with tracking), etc.
Do note that SUPERGURL will not be responsible for any lost mails.
Orders purchased with Discount Codes & E-Money
We strictly do not allow ‘re-cycling’ of e-money. Do note that if any form of discount/e-credit(s) is/are utilised in your order, returns request(s) will be rejected immediately.
Do note that the measurements stated may vary by 0.5″ to 1.0″ in our given measurements, as all items are mass produced. In such cases, the variance will not be considered as a defect and the request for return(s) will not be accepted.
For printed items, do allow for a slight variance as every individual piece may appear differently due to fabric placement. Thus, requests for exchange/return due to such reasons will be rejected.
Colors shown on screen may have slight variance on different screens as different tech devices have different specifications and resolutions. As such, colors may appear differently from what is shown on site. This applies especially for brighter hues. Requests for return due to such reasons will be rejected.
We apologize for any inconvenience caused to you, but please email us at email@example.com within 15 working days, from the date of delivery, with snapshots, together with your order ID for verification purposes, or via our Returns Form that can be found when you log into your SuperGurl account
I was not in Singapore when I received the item
For customers who were overseas during the first 7 days, upon receiving your parcel, and wish to return your item(s), please produce the necessary documents to support your return request. (E.g Scan copy of your travel declaration, with full details)