GENERAL
CONTACTING SUPERGURL
CUSTOMER SERVICE:
order@shopsupergurl.com
BUSINESS OPPORTUNITIES/PRESS MEDIA RELATIONS:
jordus@shopsupergurl.com / media@shopsupergurl.com
WHAT ARE YOUR OPERATING HOURS FOR THE ONLINE STORE?
All e-mails and orders will be replied between 11am to 6pm from Mondays to Fridays.
Please note that we do not attend to any e-mails and orders over the weekends and Public Holidays as our office will be closed.
For all e-mails, please allow up to 48 hours (excluding non-working hours) for us to get back to you.
DO I HAVE TO CREATE AN ACCOUNT TO PURCHASE?
Yes, you will be required to create an account in order to shop with us.
IS THERE ALTERATION SERVICE?
Nope, alteration service is not provided at SuperGurl.
ORDER & DELIVERY
WHAT PAYMENT METHODS DO YOU ACCEPT?
SUPERGURL currently only accepts payment via Shopcadapay (Credit/Debit cards/Amex), ATOME & your Store Credits for both local and international customers.
We do not provide 'CASH - ON - DELIVERY' payment method.
CAN I CANCEL MY ONLINE ORDER?
We are sorry to inform that all confirm orders placed online are final and will not be allowed for cancellation. Do make sure to check your order before checking out to ensure there's no error in your order.
I HAVE MADE A FEW ORDERS CONSECUTIVELY. CAN I COMBINE THE POSTAGE CHARGES & GET A REFUND FOR THE EXCESS?
We’re sorry but we do not refund any postage charges if you have ordered consecutively.
In order to avoid being charged extra, please ensure that your final order is accurate before proceeding to payment.
We're sorry but we strictly do not allow any combination of orders.
This is to ensure that every order purchased has a specific tracking number that will be accounted for.
WHY DO THE COLORS OF THE PRODUCTS APPEAR DIFFERENTLY FROM THE PHOTOS I SEEN ONLINE?
SUPERGURL puts in the extra effort to maintain the colors of our products as accurately as possible.
However, the colors may also appear differently, depending on the callibration of your screen.
If the color appears to be extremely different from the product itself, we will definitely take another close-up shot of the product seen under daylight and specify in the product description as well.
We will not entertain returns/exchanges for such cases.
IS THERE AN EXPIRY DATE TO MY DISCOUNT CODES / STORE CREDITS IN MY SUPERGURL ACCOUNT?
For every discount code issued, there will be a validity period of 1 month from the date of issue.
For every store credit issued, there will be a validity period of 6 months from the date of issue.
We strictly do not allow the 'recycling' of store credits.
We strictly do not allow any extension of discount codes and store credits.
Discount Codes & Store Credits are non-refundable/exchangeable as well.
SuperGurl reserves the right to make any changes to our policy without any further notice.
WHAT IS A BACKORDER?
A backorder is a ‘pre-order’ for popular/sold out products. There is a waiting time involved.
To purchase any backorder product, payment has to be received first.
Do note that all backorders will be mailed out separately from in-stock items.
The estimated date of arrival at our warehouse will be stated on the product page, or otherwise under our ‘Backorder Status’ tab.
RETAIL STORE
OUR STORE LOCATIONS
We are located at the following locations:
1) ION Orchard Singapore, #B3-12
Operating Hours
Monday - Sunday: 10am-10pm
2) Plaza Singapura, #B1-15
Operating Hours
Monday - Saturday: 11am-9.30pm
Sunday: 10am - 930pm
CAN I USE GIFT CARDS OR STORE CREDITS IN YOUR PHYSICAL STORE?
All physical gift cards can only be used for our physical stores' purchases however store credits and online gift cards are only allowed to be utilised for online purchases.
WHAT IS THE RETAIL STORE REFUND & EXCHANGE POLICY?
Store Exchange
1. For store purchases, you're more than welcome to make an exchange within 7 days from the date of purchase inclusive of day of purchase (Day 1) at any of our stores.
2. Items must be in its original condition, unwashed, unworn and tagged to be valid for exchanges.
3. For us to conduct an exchange, you must have a valid physical receipt for your purchases.
4. You may exchange to any item:
Exchange to lower value item - No refunds or reimbursements will be made;
Exchange to higher value item - A top-up is required
Refunds
1. All sales/exchanges are final.
2. We do not provide refunds for store purchases.
