FAQS

Contacting SUPERGURL

CUSTOMER SERVICE:
order@shopsupergurl.com

BUSINESS OPPORTUNITIES/PRESS MEDIA RELATIONS:
jordus@shopsupergurl.com / media@shopsupergurl.com

 

WHAT ARE YOUR OPERATING HOURS FOR THE ONLINE STORE?

All e-mails and orders will be replied between 12pm to 6pm from Mondays to Fridays.

Please note that we will not attend to any e-mails and orders over the weekends and public holidays.

For all e-mails, please allow up to 48 hours (excluding non-working hours) for us to get back to you.

However, there might be days when we may take a little longer to reply all e-mails due to other events such as photoshoots, out of the country for sourcing trips and many other unforeseen circumstances.

HOW OFTEN ARE PARCELS SHIPPED OUT FROM OUR WAREHOUSE?

SUPERGURL ships out all parcels everyday, excluding weekends & public holidays.

All payments that have been made after 3:00PM (SGT) will be mailed out the next working day.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

Currently, SUPERGURL only accepts all payments via Paypal Transactions for both local & international customers.

All transaction charges by PayPal will be fully absorbed by SUPERGURL..

DO YOU HAVE A PHYSICAL STORE?

At the moment, we do not have a physical store.

 

WHY DO THE COLORS OF THE PRODUCTS APPEAR DIFFERENTLY FROM THE PHOTOS I SEEN ONLINE?

SUPERGURL puts in the extra effort to maintain the colors of our products as accurately as possible.

However, if the color appears to be extremely different from the product itself, we will definitely take another close-up shot of the product seen under daylight.
The colors may also appear differently, depending on the callibration of your screen.

We will not entertain returns/exchanges for such cases.

 

I HAVE MADE A FEW ORDER TRANSACTIONS CONSECUTIVELY. CAN I COMBINE THE POSTAGE CHARGES & GET A REFUND FOR THE EXCESS?

We’re sorry but we do not refund any postage charges if you have ordered consecutively.
In order to avoid being charged extra, please ensure that your final order is accurate before proceeding to payment.

 

IS THERE AN EXPIRY DATE TO MY E-MONEY IN MY SUPERGURL VIRTUAL WALLET?

Fortunately, there is no expiry date to all your SuperGurl Store Credits / E-Money.
However, we strictly do not encourage recycling of the credits. 

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